Terms of service
Last updated: September 30, 2026
These Terms & Conditions govern your use of kanifelia.com and purchases made from KaniFelia, operated by Veltorin LLC.
By accessing our website or placing an order, you agree to these Terms & Conditions, subject to any mandatory rights provided by applicable law.
1. COMPANY INFORMATION
KaniFelia is operated by:
Veltorin LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: jamal@veltorinllc.com
Website: kanifelia.com
2. USE OF THE WEBSITE
You may use kanifelia.com for lawful personal shopping and informational purposes.
You must not:
- Use the website for unlawful activity
- Attempt unauthorised access to the website or related systems
- Introduce viruses or malicious code
- Interfere with website operation
- Commit fraud
- Infringe intellectual-property rights
- Misuse customer accounts
- Harvest information unlawfully
3. PRODUCTS
We make reasonable efforts to display products accurately.
Product appearance may vary slightly because of:
- Screen settings
- Lighting
- Photography
- Natural material variation
- Manufacturing variation
Descriptions, specifications, prices, and availability may be updated where reasonably necessary.
4. ORDERS
Submitting an order does not automatically guarantee acceptance.
We may refuse, cancel, or limit an order where reasonably necessary, including where:
- Payment fails
- Fraud is suspected
- A product is unavailable
- Customer information is incorrect
- A pricing or technical error occurred
- The website is being misused
If we cancel a paid order, the applicable payment will be refunded.
5. PRICES
Prices are displayed in the currency shown on the website.
Shipping charges, taxes, duties, and other applicable charges may be added during checkout.
We may change prices at any time.
Price changes will not normally affect an order that has already been accepted.
6. PAYMENTS
Orders must be paid using one of the payment methods available during checkout.
Payments may be processed by Shopify or other third-party payment providers.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
7. SHIPPING
Orders are normally processed within 1–3 business days.
Estimated standard delivery time is approximately 5–12 business days after dispatch.
Actual delivery times may vary.
Full shipping terms are described in our Shipping Policy.
8. RETURNS AND REFUNDS
Eligible products may be returned within 30 days after delivery.
Customers are generally responsible for return shipping costs for standard returns.
Different rules apply where an item arrives damaged, defective, or incorrect.
Full details are provided in our Returns & Refunds Policy.
9. MAGIC ORGAN™ PRODUCT USE
The KaniFelia Magic Organ™ is a pet product intended primarily for indoor cats and kittens.
The product is made from paper/cardboard material and is designed for scratching and interactive play.
It is not water resistant.
Keep the product dry.
The product does not require batteries and is not electrical.
Pet owners should periodically inspect the product for wear or damage.
Discontinue use if the product becomes excessively damaged or presents a risk to the pet.
Pet owners remain responsible for determining whether a product is appropriate for their individual pet.
10. PET SAFETY
Pet behaviour varies.
Customers should use appropriate judgement and supervision when introducing pets to new toys or accessories.
Do not allow continued use of any product that has become broken, excessively worn, or unsafe.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, content appearing on kanifelia.com, including:
- KaniFelia branding
- Logos
- Graphics
- Product photography
- Website layout
- Written content
- Illustrations
- Design elements
is owned by or licensed to Veltorin LLC and may be protected by copyright, trademark, and other intellectual-property laws.
You may not reproduce, distribute, republish, or commercially exploit such content without authorisation except where permitted by law.
12. THIRD-PARTY SERVICES
The website may use third-party services, including Shopify, payment providers, delivery providers, analytics services, and other integrations.
These services may be governed by their own terms and privacy policies.
13. WEBSITE AVAILABILITY
We aim to keep kanifelia.com available and functioning correctly.
However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
- Maintenance
- Technical problems
- Security measures
- Service-provider outages
- Circumstances outside our control
14. DISCLAIMER
We make reasonable efforts to ensure website information is accurate.
However, errors may occasionally occur.
To the maximum extent permitted by law, the website is provided without warranties beyond those expressly provided or legally required.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Veltorin LLC will not be responsible for indirect, incidental, special, or consequential losses resulting from use of the website or products.
Nothing in these Terms limits liability where limitation is prohibited by law.
16. INDEMNIFICATION
Where permitted by law, users are responsible for losses caused by their unlawful misuse of the website or material violation of these Terms.
17. CHANGES TO TERMS
We may modify these Terms from time to time.
Updated Terms will be published on kanifelia.com.
Your continued use of the website after updates are published constitutes acceptance of the updated Terms where permitted by applicable law.
18. GOVERNING LAW
These Terms are governed by the laws applicable to Veltorin LLC, subject to mandatory consumer rights and protections available to customers in their place of residence.
Nothing in these Terms removes consumer protections that cannot legally be waived.
19. CONTACT
Questions about these Terms may be sent to:
Veltorin LLC
KaniFelia
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: jamal@veltorinllc.com
Website: kanifelia.com