Refund policy
Last updated: September 30, 2026
We want you to be satisfied with your purchase from KaniFelia.
This Returns & Refunds Policy applies to purchases made through kanifelia.com, operated by Veltorin LLC.
1. 30-DAY RETURN PERIOD
You may request a return within 30 days from the date your order is delivered.
Return requests submitted after the 30-day period may not be accepted except where required by applicable law.
2. RETURN ELIGIBILITY
To be eligible for a return, the product must:
- Be in substantially the same condition in which it was received
- Be unused or only reasonably inspected
- Not show signs of misuse, excessive wear, or damage caused after delivery
- Include original packaging where reasonably possible
- Include proof of purchase or the applicable order number
3. HOW TO REQUEST A RETURN
To request a return, contact:
jamal@veltorinllc.com
Please include:
- Your full name
- Order number
- Product being returned
- Reason for the return
- Photographs where the product is damaged, defective, or incorrect
Please do not send products back before receiving return instructions from us.
4. RETURN SHIPPING
Customers are responsible for the cost of return shipping for standard returns, including returns based on change of mind.
If the product arrived damaged, defective, or incorrect, KaniFelia will provide an appropriate solution and will not require the customer to pay return shipping where a return is necessary.
We recommend using a trackable shipping service for returns.
5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order when it arrives.
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at:
jamal@veltorinllc.com
Include your order number and clear photographs showing the issue.
After reviewing the request, we may offer:
- A replacement
- A full or partial refund
- Another appropriate resolution
6. REFUNDS
Once an approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be returned to the original payment method.
Please allow approximately 5–10 business days after refund approval for the funds to appear in your account.
Processing times may vary depending on your bank, card issuer, or payment provider.
7. ORIGINAL SHIPPING FEES
Original shipping charges are generally non-refundable for standard returns.
If your order arrived damaged, defective, or incorrect, applicable shipping charges may also be refunded where appropriate.
8. EXCHANGES
If you would like to exchange an eligible product, contact us at:
jamal@veltorinllc.com
The fastest solution may be to return the original item and place a new order after the return has been approved.
Product availability cannot be guaranteed.
9. ORDER CANCELLATIONS
If you wish to cancel an order, contact us as soon as possible.
Orders may be cancelled before they enter fulfillment.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that situation, the normal return process will apply after delivery.
10. NON-RETURNABLE PRODUCTS
Products may not be eligible for return if they:
- Have been substantially used
- Have been intentionally damaged
- Have been modified
- Are returned incomplete
- Present hygiene or safety concerns after use
- Are specifically marked as final sale where permitted by law
This does not affect rights that cannot legally be excluded.
11. PRODUCT CONDITION
Pet products naturally experience wear through scratching, chewing, play, or repeated use.
Normal wear and tear caused by use is not considered a manufacturing defect.
Customers should periodically inspect pet products and discontinue use if a product becomes excessively worn or damaged.
12. CONSUMER RIGHTS
Nothing in this policy limits any mandatory consumer rights available under applicable law.
13. CONTACT
Veltorin LLC
KaniFelia
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: jamal@veltorinllc.com
Website: kanifelia.com