Shipping policy
Last updated: September 30, 2026
Thank you for shopping with KaniFelia, operated by Veltorin LLC.
This Shipping Policy explains how orders placed through kanifelia.com are processed and delivered.
1. ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During periods of high demand, product launches, promotions, or holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email when tracking information is available.
2. SHIPPING DESTINATIONS
KaniFelia ships to destinations made available during checkout.
If your country, region, or postal code cannot be selected at checkout, we may currently be unable to ship to that location.
3. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is approximately 5–12 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, carrier, customs procedures, holidays, weather, or other circumstances outside our reasonable control.
Some international destinations may require additional delivery time.
4. SHIPPING COSTS
Any applicable shipping charges are displayed during checkout before payment is completed.
Where a free-shipping promotion is available, the applicable conditions will be shown on the website or during checkout.
5. ORDER TRACKING
When tracking is available, tracking details will be sent to the email address provided during checkout.
Please allow up to 48 hours after dispatch for tracking information to begin updating in the carrier's system.
6. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error in your delivery information, contact us as soon as possible at:
jamal@veltorinllc.com
We will attempt to make the correction if the order has not yet entered fulfillment.
Once an order has been shipped, we cannot guarantee that the carrier will be able to change the delivery address.
Additional charges caused by an incorrect or incomplete address may be the customer's responsibility.
7. LOST OR DELAYED ORDERS
If your tracking information shows no movement for an extended period or you believe your order has been lost, please contact us at:
jamal@veltorinllc.com
Include your order number so we can investigate the shipment with the carrier.
8. DAMAGED SHIPMENTS
If your order arrives damaged, please contact us as soon as reasonably possible after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the situation and provide an appropriate resolution, which may include a replacement or refund.
9. CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are the responsibility of the customer.
KaniFelia and Veltorin LLC do not control customs charges or customs-processing times.
10. DELIVERY CONFIRMATION
An order may be considered delivered when the carrier records the shipment as delivered to the shipping address provided at checkout.
If tracking shows the order as delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbours where appropriate
- With the local carrier
If the package still cannot be located, contact us for assistance.
11. CONTACT
For shipping questions, please contact:
Veltorin LLC
KaniFelia
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: jamal@veltorinllc.com
Website: kanifelia.com